After interacting with many software end users in different industry verticals, we found that when it comes to open source there are main two concerns, first is to get required documentation to start with and second is to get proper timely support for training, customization and maintenance. Also as open source product evolves on every day basis from contribution of its large community, some end users afraid of improper code and bugs while using it.
Looking at these scenarios new version 5 of Open ERP comes with a full review of the web site giving access to more than 1500 pages of documentations on business management and a reorganisation of the community sources build upon the Open Object framework. Also Open ERP offers to customers a set of editions that bundle Open ERP with commercial maintenance and services.
We at Open ERP sense these concerns of end users and developed new documentation for our product and also introduce new products as additional services. We continue our efforts to release a very good documentation on Open ERP. Now end users and developers can enjoy free and an improved version of our different documentations: The user book on enterprise management, The developer book, The community guide, The modules documentation.
Access these documentations on: http://doc.openerp.com . We also encourage all admirers of Open ERP to contribute in this documentation by providing their insight for their expertise in respective fields. If you want to contribute in the documentation process, please join the launchpad project: http://launchpad.net/openobject-doc
The set of service editions for Open ERP provides the end users guarantee to run Open ERP in a professional environment. These editions are second level maintenance contracts, as first level support is being provided by Open ERP certified partners.
These Open ERP editions are not differentiated on functionalities of software, all editions are based on exactly the same code, software and documentation. The differences between the 3 editions is only related to the service level agreement and the guarantees you, or your customer, require. For more detail one can visit http://openerp.com/discover/open-erp-editions.html .
As a result of these new developments, interest and acceptance for Open ERP is increasing by leaps and bounce. We are seeing record increase in downloads for the software which is near about 5000 downloads per day this is 10 times higher than its close competitors. We are looking forward to increase our partner network in near future to cater this growing demand for Open ERP.